Industry
Furniture & appliance delivery
Furniture & Appliance Delivery Management Software
Furniture and appliance retailers run some of the most complex last-mile delivery operations in retail: time windows, two-person crews, installations, haul-away, and customers who can't accept a missed delivery on a $2,000 sofa. Tarot Routing helps you plan every job around its constraints, keep customers informed and ready, and manage every run from depot to doorstep.
Plan Every Job Around Its Constraints
Whether you're running a single depot or coordinating deliveries across multiple sites, Tarot Routing optimises every run in seconds, accounting for customer time windows, two-person delivery requirements, vehicle load capacity, job duration and driver shifts.
Most customers plan routes up to 10x faster and typically drive 30% less.
Keep Customers Informed and Ready
A redelivery costs more than the original drop. Tarot sends automated SMS and email notifications at key milestones — Out for Delivery, You're Next, Delivery Complete — and provides a live tracking link with a real-time AI-powered ETA that updates continuously as the crew moves through the run.
When a crew is running early or late, the customer's ETA adjusts automatically. No calls from the driver. No calls to your office.
Used by national furniture retailers to reduce failed first-attempt deliveries across their delivery networks.
Delivery Scheduling and Rescheduling
Tarot can send customers a proposed delivery window before the run and let them confirm or request a change. Customers who can't make their original window reschedule themselves, without calling your team.
Fewer wasted runs. Lower redelivery costs. No extra work for your customer service team.
Proof of Delivery and Job Completion
Drivers record job completion through the Tarot Driver App on any iOS or Android smartphone. Barcode scanning, photo capture, customer signature and configurable job success and exception codes cover everything the job requires, from delivery condition on arrival through to installation sign-off and packaging removal.
Every record is timestamped, geotagged and stored against the job in Tarot. When a customer queries a delivery or disputes a damage claim, your team can pull up the full record in seconds.
Old Item Removal and Haul-Away
Removal doesn't need a separate process. Tarot can handle returns. Drivers scan the old item at the customer site using the Tarot Driver App and scan it back into the warehouse at the end of the route, no paperwork, no manual reconciliation.
Tarot can also schedule standalone collection, optimally routed, when customers need a separate pickup and haul-away of their appliances.
No New Hardware Required
The Tarot Driver App runs on any standard iOS or Android smartphone. No proprietary hardware, no expensive scanners, no IT overhead getting crews set up.
Drivers are up and running in minutes on a device they already know how to use. And because the Driver App works offline, delivery records get captured in basements, apartment buildings, and anywhere else coverage drops out.
Furniture & Appliance Delivery Management Software — Frequently Asked Questions
Can Tarot Routing handle two-person delivery jobs?
Yes. Two-person delivery requirements are set as a job constraint in Tarot. The optimiser accounts for crew availability and vehicle configuration when building routes — so two-person jobs are only assigned to runs where the right crew and vehicle are available.
How does Tarot Routing reduce failed first-attempt deliveries?
Tarot sends automated SMS and email notifications — including Out for Delivery and You're Next alerts — with a live tracking link and real-time AI-powered ETA. Customers know exactly when the crew will arrive. They can also confirm or reschedule their delivery window in advance without contacting your team.
Can customers reschedule their own delivery?
Yes. Tarot sends customers a proposed delivery window before the run and allows them to confirm or request a change. This reduces failed first attempts without adding load to your customer service team.
How does Tarot Routing handle old item removal and haul-away?
Two scenarios are supported. For same-day removals, drivers scan the old item at the customer site and scan it back into the warehouse at the end of the run, fully recorded, no paperwork. For items requiring a return visit, Tarot plans and manages the collection as a standalone return.
What proof of delivery does Tarot Routing capture for furniture and appliance deliveries?
The Tarot Driver App supports barcode scanning, photo capture, customer signature and configurable job success and exception codes. If you don't have barcodes you can use checklists to track delivery of multiple items. Every record is timestamped, geotagged and stored against the job.
Can Tarot Routing handle customer time windows for furniture deliveries?
Yes. Customer time windows are a core optimisation constraint in Tarot. If a customer is only available in the afternoon, or has requested a specific window, that constraint is built into route planning from the start — not worked around manually after the fact.