Feature
Customer delivery notifications
Customer Delivery Notification Software
Every "where is my delivery?" call your team answers is a failure of communication that could have been prevented. Tarot Routing gives you the tools to automate customer delivery notifications, send live tracking links, and provide real-time AI-powered ETAs — from the moment a run is dispatched to the moment each delivery is confirmed complete. Your customers get the information they need, automatically. Your team stops fielding the calls.
Real-Time AI-Powered ETAs
Your customers don't want a delivery window. They want to know exactly when the driver will arrive.
Tarot's AI ETA model updates continuously as each driver moves through their run — accounting for actual progress, stop sequence and real-world conditions. When a driver runs early or late, the ETA adjusts automatically. Your customer service team doesn't need to get involved.
Automated SMS and Email Notifications
You decide when a notification goes out, what it says, and whether it's sent via SMS or email. Tarot handles the rest.
Notifications trigger at the events that matter to your customers — Out for Delivery, You're Next, Delivery Complete, and more. Message content is fully customisable. Every notification goes out automatically, on every run, without anyone on your team lifting a finger.
Live Customer Tracking Link
Every delivery gets a live tracking link. Your customers can open it at any time to see exactly where the driver is, how many stops away they are, and when to expect their delivery.
Your planners get the same view. So when a customer does call, your team can answer in seconds — not minutes and three phone calls.
Self-Service Proof of Delivery
Once a delivery is complete, your customers can download their proof of delivery directly from their tracking link — without contacting your team.
Fewer post-delivery support queries. Faster dispute resolution. And one less reason for your customers to pick up the phone.
Delivery Booking and Rescheduling
Tarot can propose delivery windows to your customers before the run begins and let them confirm or request a change. Customers that aren't home can reschedule without calling your office.
Fewer failed first-attempt deliveries. Lower redelivery costs. No extra work for your team.
Customer Delivery Notification Software — Frequently Asked Questions
How does Tarot Routing notify customers about their delivery?
Tarot sends automated SMS and email notifications at key points as a delivery progresses — including Out for Delivery, You're Next, and Delivery Complete. You control which events trigger a notification, what the message says, and which channel it's sent through. Notifications go out automatically on every run without any manual action from your team.
How accurate are Tarot's delivery ETAs?
Tarot's ETAs are generated by an AI model that updates in real time as your driver moves through their run. The ETA reflects actual driver progress and stop sequence — not just the original route plan. When a driver runs ahead or falls behind, the customer's ETA updates automatically.
Can your customers track their own delivery?
Yes. Each delivery includes a live tracking link your customer can open at any time. It shows the driver's current location, the number of stops remaining, and an up-to-date ETA. The link updates continuously — no refresh required.
What happens when a delivery is complete?
Your customer receives a delivery complete notification and can download their proof of delivery directly from their tracking link. No need to contact your team. Delivery records are also stored in Tarot and searchable from the planner dashboard.
Can customers reschedule a delivery themselves?
Yes. Tarot can send your customers a proposed delivery window before the run and allow them to confirm or request a change. This reduces failed first-attempt deliveries without adding load to your customer service team.
Does the customer tracking work for deliveries to businesses, not just home addresses?
Yes. Tarot's notifications and tracking links work for any delivery — residential or commercial. For deliveries to businesses, notifications go to the nominated contact at that location, keeping receiving staff informed without your team having to make manual calls ahead of each run.